cancelation policy

We require 24 hour’s notice of cancellation. For new clients to the salon, a charge of £50 will be taken upon your colour booking to secure your first appointment (redeemable against your bill upon your visit). For existing clients booking services exceeding £150 in value, a discretionary charge of £50 may be charged at the time of booking.

complimentary consultations

Consultations at Ginger Rabbit are offered as a complimentary service. Please speak to our receptionist to schedule a free 15-minute appointment for any hair or colour service, which you may require our expert opinion on.

appointment confirmation

Technology willing, you will receive a text message 72 hours prior to your booking confirming your appointment.

gift vouchers

Gift Vouchers are non-returnable, non-refundable and non-transferable and cannot be extended. All gift vouchers are valid for 12 months. Please inform reception of any vouchers you wish to use at the time of booking your appointment.

reward points

Reward points are earned against your spend and can be redeemed against any retail products you purchase on subsequent visits. Save them up or use them every time you shop with us – you chose! Simply ensure reception have your email address to register you to collect your points from us to reward you for your much valued custom. NB. points are non-transferable

personal belongings & valuables

We cannot be responsible for any personal items brought into the salon. Items left in our salon are left entirely at the owner’s risk.

gowning procedure

We do not take responsibility for any items of clothing damaged during the technical or colouring process. We advise clients to remove all valuable or high-necked items of clothing before their service commences.

freedom to roam policy

Clients can feel free to move between whichever stylist they wish, whenever they wish.

lateness

Arriving late will limit the time for your service, thus decreasing its effectiveness and your enjoyment of your experience. If you are late for an appointment, your stylist will complete as much of your service as possible within the time that remains but you will be charged for the full service.

children

Children are welcome, unfortunately due to covid-19 constraints we do not allow parents to bring their children in to the salon unless they have a service booked. We politely request that parents take responsibility for them at Ginger Rabbit to ensure we can maintain a peaceful and tranquil environment.